Terms & Conditions
Customers submitting an order agree to be bound by the following terms and conditions set out by KokoaFit Pty Ltd / ABN 84 160 487 052. The following terms and conditions supersede any previous terms and conditions and KokoaFit Pty Ltd reserves the right to make changes to the website and this document at anytime.
1.1 KokoaFit Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website.
1.2 KokoaFit Pty Ltd Reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
2.0 ORDERING METHOD
2.1 KokoaFit.com offers on-line purchasing. Orders via phone, fax or email will not be accepted.
3.0 SHIPPING WITHIN AUSTRALIA
3.1 Online orders for delivery within Australia are dispatched via Australia Post Pre-paid Express satchels and arrive within 5 - 7 working days from dispatch.
3.3 Online orders for delivery to New Zeland are dispatched via Air Mail and should arrive within 10-30 working days from dispatch.
4.0 INTERNATIONAL SHIPPING
4.1 KokoaFit ships to most destinations around the world via Air Mail. Orders should arrive within 10-30 working days from dispatch. KokoaFit does not accept any responsibility for customs delays, duties or taxes that may apply. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.
5.1 Orders are dispatched within 1-5 business days of Order Confirmation subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email.
6.0 ACCEPTANCE OF GOODS
6.1 On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customers responsibility to notify KokoaFit Pty Ltd, as soon as possible. Please see Returns & Exchanges Policy for more information.
7.1 KokoaFit Pty Ltd reserves the right to change prices without notice. All prices and orders are displayed and processed in Australia Dollars (AUD)
8.0 RETURNS OR EXCHANGES
8.1 We understand selecting the right style and size online can be a difficult one. For this reason, we welcome an exchange or full refund on online orders within 14 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in unworn condition.
8.2 To ensure you receive your preferred exchange choice please email info@KokoaFit.com.au with your name, contact details, internal order number and details of the preferred replacement choice (Item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment to our Warehouse Team at KokoaFit. If the style you require is 'out of stock' a refund will be issued.
Enclose your receipt and merchandise to:
9 Pine County Place
KokoaFit reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by KokoaFit a replacement item will be shipped where possible subject to stock availability. A response for Faulty Claims will be received within 48 hours of the garments arrival at the KokoaFit Head Office.
• KokoaFit will not be held responsible if there is a delay in delivery.
• Customers will be responsible for the return shipping and handling charge.
• For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
• You need to send the original or a copy of receipt with you order.
• In the event that your product is lost in transit, KokoaFit will not be held liable and therefore recommends that you send all returns via Register Post.
• We ask that you allow 7 business days from the day your return your package for your account to be credited.
9.0 ORDER CANCELLATIONS
9.1 Orders may be cancelled only in the instance where the order has not yet reached the packing stage.